Frequently Asked Questions
What types of dresses do you offer?
The Dress Exchange provides a curated selection of stylish and versatile dresses suitable for various occasions. Our collection includes bodycon fits, dresses with eye-catching slits, and intricate detailing, all designed to enhance your figure and boost your confidence.
What is your return policy?
We have a 30-day return policy for dresses and merchandise. To be eligible for a return, items must be unworn, unused, and in their original condition with tags attached. You will need to provide a receipt or proof of purchase to initiate the return process.
How long does it take to process my order?
All orders are processed within 48 hours, excluding weekends and holidays. After processing, orders are typically shipped within 2-3 business days.
Can I exchange an item?
Yes, the fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.
What should I do if my item is damaged or defective?
Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and provide a resolution.
Are there any items that cannot be returned?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.
How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Do you ship internationally?
Currently, our shipping policies are primarily focused on domestic orders. For international shipping inquiries, please contact us directly for more information.